Why Hire Us
We save you time
People who plan their own vacations typically spend 20-60 hours researching a destination! It’s easy to go down a rabbit hole and get overwhelmed. The research and planning process can be quite stressful, especially in a country where English is not the primary language. Let our experts do the research for you!
We also handle all of the little details, from arranging dinner reservations to spa appointments. The only thing our clients need to worry about is packing!
We add value and expertise
We have spent years traveling and cultivating relationships with our suppliers. Every single property, driver, guide, and experience has been vetted by our elite travel network. In addition, our guides have all undergone rigorous training. You can’t always trust online reviews, but you can trust our destination partners. We only work with the best of the best! Not only will our partners elevate your trip, they will treat you like family.
Things are constantly in flux - hotels change management, restaurants close, companies go out of business, etc. Our destination partners provide insider information that enables us to stay up to date at all times. Nobody knows a country like a local, and we have relationships with locals in over 100 countries throughout the world.
Our team knows the logistics of your trip better than Google. There are so many sample itineraries online that simply don’t make sense. We know what works and what doesn’t.
We know how to match you with the properties, drivers, guides, and experiences that will best suit your individual needs. What works for one person may not work for another.
We also take the guesswork out of your trip! You have a limited amount of vacation days - you shouldn’t have to spend precious time trying to figure out logistics. We will help you avoid travel mistakes so you can focus on creating memories.
We are connected
We often get asked, “Why should I work with a travel agent when I can easily book online?” Simply put, our secret sauce is our connections. Yes, you can easily find an itinerary online. Yes, you can easily book your hotel. However, you will not get the same trip if you book on your own. The people you encounter during your trip will make or break your experience. Why leave that to chance? Our destination partners go above and beyond to fulfill your travel dreams. When you work with us, you have an entire team working on your behalf.
The Virtuoso network includes more than 2,300 of the world’s leading travel suppliers, many of whom are exclusive to Virtuoso. As Virtuoso advisors, we have the distinct advantage of a diverse, Supplier and Product Portfolio that has been fully vetted and approved by Virtuoso and its Member Supplier Committees. All of Virtuoso’s partners meet strict entrance criteria and they are reviewed regularly. Our suppliers are the best of the best!
We are also backed by the purchasing power of an elite global network. Affiliates of Virtuoso produce over $28 billion in annual sales, which means we can call in some serious favors. Certain hotels keep rooms on reserve for our clients; we can secure space in a coveted safari lodge; and we can ensure that special requests are fulfilled. We create travel magic by getting things done that the general public cannot.
It’s an artform to match clients with the right hotels, drivers, guides, and experiences. Not every guide or driver is the same - each person has individual strengths and weaknesses. What if you are traveling as a family and you end up with a guide who doesn't care for children? What if you are an extrovert and you get stuck on a long drive with a driver who doesn't say much? What if you are a history buff, but history is not your guide’s specialty? Our team will connect you with the right people.
We get you VIP’d
As Virtuoso Advisors, we are able to offer clients exclusive perks and benefits. At Virtuoso properties, our clients receive a complimentary room upgrade, complimentary breakfast, early check-in/late check-out, a hotel credit to be utilized during your stay, a welcome amenity, and VIP treatment from the moment you arrive. We personally reach out to hotel management so the staff will be adequately prepared for your arrival. We also ensure that every person involved in your trip is properly briefed. For instance, if you are celebrating a milestone anniversary, everyone from your arrival driver to restaurant staff will be made aware of the special occasion.
Virtuoso Advisor membership is by-invitation-only. When you work with us, you are working with an elite professional.
Personalized Support
Even the best-laid plans can go awry. Some things are simply out of our control - flights get delayed/canceled, something can go wrong with your accommodation, you can encounter a rail strike, you can get sick or injured, etc. Epic Adventures Travel Company is a small business that truly cares about our clients. Our goal is to cultivate genuine, lasting relationships! We provide far better customer service than a large corporation. During travel, our clients get a direct line to an actual person. You will also work with the same person every time you call - you won’t get bounced around to different representatives. You will not spend hours on hold. You will not be ringing a call center. You will get through to someone who knows how to troubleshoot and who will advocate on your behalf.
Oftentimes, we are aware of an issue before you, the traveler, know there is a problem! We will have an alternative solution ready so that your trip is not disrupted. For instance, if your flight gets canceled, you call us directly instead of waiting behind 300 other passengers. We can get you rerouted much faster than the airline or a third party. In some cases, that is the difference between getting on the next available flight or getting stuck at the airport.